Overview
Temporary Team Admin Assistant – Full Time
About us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
Job Introduction
An opportunity is available for a Temporary Team Admin Assistant for a period of up to 9 months, subject to review working at our Hinckley depot.
Accountable to the Team Manager the Team Admin Assistant provides administrative assistance and co-ordination to a Network Services team. You will be an effective team player who is able and willing to support all team members on a daily basis with office support and general administration.
If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.
Main Responsibilities
- Assist the Planner in requesting & obtaining information relating to customer connections
- Print utility plans as requested.
- Raise MPANs and prepare delivery files / work packs for delivery teams
- Send chaser emails / letters for applications awaiting additional information.
- General filing / archiving of files, scanning documents
- Raising invoice request as required.
- Update systems with connectivity issues.
- Call customers after works to survey our customer service performance
The Ideal Candidate
- Good understanding of business process & statutory requirements.
- Strong interpersonal, literacy & numeracy skills.
- An enthusiastic team player, as well as being able to work independently and show initiative.
- Excellent organisational, communication and customer service skills.
- Experienced in using a range of IT systems, with the ability to adapt to new systems and processes quickly.
About the Company
If this is your opportunity to join us, you’ll find we offer a supportive, rewarding and friendly working environment where you’ll be empowered to build a career. Along the way, you’ll be invested in, be enabled by the latest technology and find that we’re always interested in evolving our systems and processes so that we get even better, every day.
In return, you’ll enjoy a package of benefits designed to reward your hard work and incentivise your ambition. In addition to your competitive salary, we offer a competitive contributory pension scheme where the company will double match your pension contributions up to a maximum company contribution of 10%. You will also have access, subject to eligibility criteria, to join our annual Share Save plan.
You will receive a generous annual leave entitlement on joining, starting at 26 days rising to 28 days following 10 years’ service, plus 8 bank holidays. In addition, you will be able to access support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.
Additional Application Information
Recruitment correspondence is usually sent by email, so please do check your email account including spam/junk folders regularly after the closing date.
To enhance your candidate experience, we recommend using Google Chrome to complete your online application. Should you have any questions regarding this or require additional support to complete your online application, please contact us.
We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received. We recommend that you submit your application as soon as possible.
