Overview
Be Yourself – Be a Bold Team Player – Be Leonardo
As a Reception Administrator you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be assisting the Front Office Manager with daily operations, providing prompt service and working as part of a vibrant team to deliver first class guest care. You’ll be our expert in quality control (reducing billing issues and no-shows, and responding to guest reviews, for example), so the key to this role is: communication!
If you’re our ideal Reception Administrator you will:
- Be yourself!
- Actively seek opportunities to drive guest satisfaction
- Have great interpersonal skills: you’ll be working with lots of internal and external contacts
- Be an ambassador for the Leonardo Hotel brand when communicating with guests
- Have strong organisational skills- you’ll be managing multiple queries at any given time, so it’s important to keep on top of things
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us!
Some of the perks our colleagues enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Free hot meals whilst on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
Salary: £12.56 per Hour
Location: London (Central), EC4V 5AJ
Job Type: Contract, Full Time
