Overview
As a Payroll Analyst you will be responsible for providing an excellent experience to our new clients. You will be working with new payroll clients to ensure an accurate and professional implementation.
*** We always welcome those with Payroll experience but this is also a fantastic opportunity for a graduate or education leaver looking to kick-start their career with a software business as we provide full-training ***
This role allows you to work directly over the phone with our new clients to assist with their questions and requests. You will be the point person for the client post sale as they onboard with myPay Solutions. This position requires excellent customer service, attention to detail, and a love of working with clients.
Responsible for the onboarding of new client payrolls and day to day payroll production includes setup, payroll processing to banking. You will utilize processes and controls necessary for delivering a high level of service, and quality to myPay Solutions customers.
In this opportunity as a Payroll Analyst you will:
- Effectively manage and routinely integrate high volumes of data from multiple sources.
- Consistently work independently to meet strict compliance deadlines to effectively deliver timely and accurate payrolls.
- Utilize expert level of payroll, tax compliance and system knowledge to administer policy and resolve issues.
- Bring a positive attitude into every interaction with internal and external customers.
- Customarily responds to client questions regarding various aspects of payroll process and procedures and orientation inquisitions and integration of new and potential clients and accountants.
About You
- Excellent verbal and written communication skills.
- Ability to provide a high level of client service.
- Independently analyze and research complex issues and provide resolution through effective client interface and communication.
- Self-directed, organized, and able to meet strict deadlines.
- Advanced PC knowledge – (Windows, e-mail, Excel, Word, file management, imports, uploads, interfaces).
- CPP (Certified Payroll Professional) certification a plus, but not required.
Salary: Competitive + Bonus + Benefits
Location: Michigan
