Overview
Be Yourself – Be an Inspiration to Your Team – Be Leonardo
As a Meetings & Events Operations Supervisor,, you’ll be keeping the M&E operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so you’ll need to manage the M&E operation with a passion to deliver excellent customer care.
If you’re our ideal M&E Operations Supervisor, you will:
- Be yourself!
- Be a vibrant host for customers and an expert in recognising their needs- customer retention is a crucial part of this role!
- Be hands on and visible in the operation with the ability to lead and multi-task.
- Keep the details in mind- you’ll take ownership for ensuring the hotel facilities and equipment are well-maintained
- Have great communication skills- it’s important to establish relationships with organisers, and other departments within the hotel!
- Ensure that staffing levels are adequate for upcoming events
- Be confident leading Conferences, Events, Parties and Dinners to a 4 star standard
- Take pride in ensuring Meetings & Events rooms are set to our Royal standards!
Our Story
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us!
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Free hot meals whilst on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
Salary: £11.97 per Hour
Location: Birmingham, B1 2HQ
Job Type: Permanent, Full Time
