Overview
Job Purpose and Summary
Canon are looking for an IT Support Specialist who will provide operational support as well as excellent customer service within Canon’s ICT Department. This role allows you to provide an efficient and comprehensive technical support to Canon UK and Canon Europe employees and contractors in cooperation with European Central IT Support.
What we give
Pay – annual salary up to £31,597 depending on experience
Bonus – A discretionary bonus scheme that rewards you as you help us achieve our goals.
Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
Employee discount – Up to 38% off products from our Canon store.
Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.
What we ask
Responsibilities and tasks:
- Provide IT Support to Canon Europe HQ, Canon UK and Ireland employees including remote offices and field-based employees
- Work in a collaborative environment on IT projects with IT peers and stakeholders
- Ensure SLA targets are met whilst providing a friendly customer-oriented approach, escalate where required
- Image, maintain and deploy Windows 10 laptops, and support of mobile devices (Samsung and Apple)
- Install, maintain, and upgrade IT equipment and network infrastructure. Including working with external vendors for support and maintenance
- Maintain IT assets and ensure documentation and logs are kept up to date and compliant
- Work closely with the IT Local Support team, Service Desk team and third line support teams
You will need
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We’re looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
Further Information
Have we piqued your interest? We look forward to meeting you soon!
