Overview

Salary: £12.92 per hour

Shift hours: Permanent

Hospitality Supervisor – New Scotland Yard

  • £12.92 per hour
  • 37.5 hours per week

As a Hospitality Supervisor, you will play a key role in ensuring the smooth operation of our hospitality services. You will be responsible for overseeing and coordinating the daily activities of our front-of-house team, maintaining high standards of service, and contributing to the overall success of our service.

Responsibilities:

  • Supervise and lead the front-of-house team, including servers, hosts/hostesses, and other hospitality staff.
  • Ensure exceptional guest service by maintaining a welcoming and efficient atmosphere.
  • Train and mentor staff to uphold service standards and adhere to company policies.
  • Monitor and manage day-to-day operations, including reservation management, guest interactions, and service delivery.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Handle customer inquiries, feedback, and complaints with professionalism and resolution-oriented approach.
  • Oversee inventory management and coordinate with relevant departments to ensure adequate supplies.
  • Implement and enforce health and safety regulations to create a safe environment for guests and staff.

Qualifications:

  • Proven experience in a supervisory role within the hospitality industry.
  • Strong leadership and interpersonal skills.
  • Excellent communication and customer service abilities.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Attention to detail and a commitment to maintaining high standards.
  • Familiarity with health and safety regulations.

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

  • To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Regular emails filled with the best discounts and savings available
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
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About Us
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/0902/40845001/52613228/R/ONE
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone’s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive – Diversity is Our Strength!

Reference: com/0902/40845001/52613228/R/ONE

Location: London

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