Overview
We are seeking an experienced Community Services Operations Manager to join our dynamic team. This pivotal role will be responsible for ensuring the smooth and efficient running of administrative and operational functions across our community services for older people.
We are seeking an individual with a high level of emotional intelligence and a natural collaborative leader. You will have outstanding technical administrative and operations experience, coupled with an innate ability to influence colleagues positively.
Jewish Care is a leading provider of care services dedicated to enhancing the quality of life for older people in our community. We are committed to delivering exceptional care and support tailored to individual needs, promoting independence, dignity, and well-being.
This post is working 36.25 hours per week Monday to Friday.
What you will be doing:
- Overseeing and supporting Operations Administrators with day-to-day management of administration and finance tasks.
- Providing support in managing, monitoring, and rectifying management accounts and annual budget.
- Collaborating with procurement, senior management, and local administration teams on supplier forms and payment information.
- Supporting project implementation and delivery.
- Administering accounts to agreed standards.
- Managing community services transactions.
- Completing relevant monitoring information for contracts.
- Managing directories and supporting wider administrative tasks.
- Overseeing repairs & maintenance, statutory compliance, and security.
- Developing and monitoring training schedules.
- Completing risk assessments.
- Conducting spot checks and annual reviews.
- Developing and maintaining KPI systems.
- Handling HR system tasks.
- Administering care buses and transport service.
What you will need:
- Business and/or administration qualification or equivalent experience (D)
- Experience in a similar role leading a team, working with older and/or disabled people (E)
- Experience in a complex multi-stakeholder environment (E)
- Experience of implementation of systems and processes (E)
- Knowledge of the Jewish community and adult safeguarding (E)
- Good working knowledge of GDPR (E)
- Creativity and resourcefulness (E)
- Exceptional customer service skills (E)
- Ability to work within deadlines and budgets (E)
- Outstanding communication, administrative and organisational skills (E)
- High levels of IT literacy (E)
- Problem-solving capabilities (E)
