Overview
Job Introduction
Are you ready to be at the forefront of supporting healthcare professionals to navigate challenges in their clinical practice? We are thrilled to offer a compelling opportunity for a Case Manager to join our expert Case Handling team, hybrid working from our Leeds, London or Edinburgh offices.
As the world’s leading Medical Defence Organisation, we specialise in assisting healthcare practitioners facing a variety of issues, from complaints to ethical dilemmas. Our Case Managers play a crucial role in ensuring members feel supported and secure in their careers, protecting their reputation and financial well-being throughout these challenging times.
In the role of Case Manager, you will serve as a knowledgeable and professional first point of contact for member enquiries via our telephone advice line and will manage a diverse caseload. You will guide cases from inception to resolution with strategic thinking and precision, working collaboratively with a team of experienced professionals. Training and mentorship will empower you to become an expert in the field of medical law and ethics, paving the way for a thriving medicolegal career.
This exciting opportunity would suit a wide range of individuals, whether you’re a graduate eager to launch your journey in medical law, a legal professional seeking a new direction, a healthcare expert within the NHS, or an independent Case Manager with existing experience. If you possess a passion for supporting healthcare practitioners and a keen interest in medical law, the Case Manager role at MPS could be the perfect fit for you. Join us and be part of a dynamic team dedicated to making a meaningful impact in the healthcare community.
Role Responsibility
As our new Case Manager, you will:
- Be the first point of contact for member queries on our telephone advice line.
- Provide medicolegal and ethical advice to members.
- Proactively manage assigned case files of varying complexity such as general advice, complaints, inquests and regulatory issues.
- Determine the level of member assistance to be granted in accordance with the membership policy and benefits on individual cases.
- Deliver fair treatment and outcomes for members at all times, remaining compliant with associated policies and standards.
- Other responsibilities may include presentations, article writing and coaching.
The Ideal Candidate
- Has a genuine interest in medicolegal and ethical challenges
- Displays professionalism and resilience
- Handles pressure with determination
- Works well in a team, whilst also having the confidence to work autonomously
- Has excellent time management and prioritisation skills
- Tackles complex issues with a keen eye for detail and with the ability to make pragmatic decisions
- Possesses strong verbal and written communication skills
The list below is beneficial, but not essential:
- Familiarity with medical law and ethics
- File and case handling experience
- Past exposure to clinical or healthcare environments
Application Process
We encourage interested candidates to submit their applications promptly as we will be contacting applicants throughout the recruitment period and reserve the right to close the advert should we receive a high volume of suitable applicants.
Package Description
- Up to 15% discretionary annual bonus
- 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
- Private Medical Cover
- Healthcare cash plan
- 6x salary death in service
- Paid volunteering day
- A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
- Employee Assistance Programme
- A range of shopping discounts from major high-street retailers
About the Company
Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.
