Temporary Records Assistant – Full Time

About us

National Grid Electricity Distribution is the new name for Western Power Distribution. This is a very exciting time to be part of the largest UK electricity transmission and distribution business. We’ve changed our name, but our people and focus on providing great service to customers remains unchanged. We connect 8 million customers across the Midlands, South West England and South Wales and serve a population of over 18 million people. We do this whilst maintaining safety, reliability and excellent customer service.

National Grid employs over 29,000 people worldwide. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources which are renewable, low carbon, and improve efficiency to meet demand.

We are an equal opportunities employer. Our desire is to bring in more employees from diverse backgrounds to build further on our inclusive culture. We value and celebrate individual difference and we believe that an inclusive culture will help the business grow as a positive, strong and innovative company.

Job Introduction

An opportunity is available for a Temporary Records Assistants within the Streetworks Team based at Bodmin, for a period of 12 months, subject to review.

You will be providing a vital clerical and administrative support service to National Grid Electricity Distribution business and will be involved in various key activities, predominantly for Street Works however could also include work in the following areas – Street Lighting, New Supplies, Data Network Errors, IT Data Updating, Contact Centre Support and stopping up orders.

You will need to have at least 4 GCSEs OR equivalent in order to apply. 

Evidence of your qualifications will be required prior to appointment.

As part of our hybrid working approach and in line with our policy, this role allows you to apply for a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need.

*Please note the successful candidate may initially be appointed at a lower salary until all relevant training is complete.

If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all jobs in our recruitment system, so we can eliminate unconscious bias and be a workplace that reflects the community we serve.  Hiring managers only have access to necessary information after shortlisting has taken place and before interview so they can prepare.

Main Responsibilities

  • Issuing Street Works Notices & Permits.
  • Dealing with Local Authorities regarding any aspect of Street Works.
  • Dealing direct with Contractors both verbally and by written instruction.
  • Dealing with all Street Works defects.
  • Clearing invoices relating to Street Works Activities.
  • Invoicing contractors relating to any Street Works Activity.
  • Preparing monthly statistics.
  • Providing any other information as may relate to Street Works.
  • Representing the section at local HAUC meetings.
  • Assisting I.R. with future system development needs – catering for TMA and permitting schemes.
  • Assisting with training Network services on new legislation and system changes.

The Ideal Candidate

You should be customer focused, self motivated and have excellent verbal and written communication skills which will be required when dealing with both internal and external contacts. 

You must be reliable, well organised and be able to work as part of a small team, using your own initiative and representing the company positively at all times.


About the Company

If this is your opportunity to join us, you’ll find we offer a supportive, rewarding and friendly working environment where you’ll be empowered to build a career. Along the way, you’ll be invested in, be enabled by the latest technology and find that we’re always interested in evolving our systems and processes so that we get even better, every day.

In return, you’ll enjoy a package of benefits designed to reward your hard work and incentivise your ambition. In addition to your competitive salary, we offer a competitive contributory pension scheme where the company will double match your pension contributions up to a maximum company contribution of 10%. You will also have access, subject to eligibility criteria, to join our annual Share Save plan.

You will receive a generous annual leave entitlement on joining, starting at 26 days rising to 28 days following 10 years’ service, plus 8 bank holidays. In addition, you will be able to access support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.

Additional Application Information

Recruitment correspondence is usually sent by email, so please do check your email account including spam/junk folders regularly after the closing date.

To enhance your candidate experience, we recommend using Google Chrome to complete your online application. Should you have any questions regarding this or require additional support to complete your online application, please contact us.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received. We recommend that you submit your application as soon as possible.

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