Salary: £36,400 per annum

Shift hours: Permanent

Soft Services Manager – Hereford 

Up to £36,400 per Annum (DOE)

Monday – Friday role!

We are seeking an experienced Soft Services Manager with experience in the facilities management industry to join our team based in Hereford.

Integrated facilities management services with a purpose. 

We’re here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our ‘people and planet first’ approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.  

The selected individual will be responsible for ensuring that the team are focused and attending their duties as delegated. The successful candidate will also be responsible for ensuring that any escalations are dealt with in swift and timely manner along with building strong relationships with all members of staff and client on site.

This role will oversee:

  • Catering (Breakfast & Lunch)
  • Vending
  • Hospitality
  • Cleaning
  • Security Services
  • Pest Control
  • Ground Maintenance
Key Responsibilities:
  • The role is to ensure that the services are delivered to the required standards detailed in the contract specification through the application of high-level technical skills across the range of functional activities.
  • To deliver elements within the business plan to achieve current year’s performance.
  • To contribute to the annual business, financial and people plan for the contract
  • To ensure that service delivery meets or exceeds agreed budgets.
  • To coach/support the FM team in the financial delivery of their roles.
  • To maintain effective internal and external client and user relationships within area of responsibility. 
  • To deliver Health and Safety policy and standards.      
Who you are:

  • Financial competence with experience of managing P&L accounts
  • Delivery through people
  • Planning and Organising
  • Achieving and Doing – Can Do
  • Business Awareness
  • Interpersonal Skills with strong influencing skills 
  • Customer Focus

  • At least 3 years operational experience of managing in at least one functional area with experience of managing a multi-service operation.
  • Experience of managing in an FM office environment, and/or food production environment (factory/high volume
About us
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • Financial wellbeing programme and preferred rates on salary finance products
  • Aviva Digicare – Free annual healthcare check 
  • Medicash – Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.  
  • Pension scheme and Life Assurance 
  • Employee Assistance Programme 
  • Holiday purchase scheme 
  • Sharebuy Scheme 
  • Recognition awards including Be a Star peer recognition and Long Service Awards
  • Employee networks created and led by employees for employees 
  • Exclusive Benefits & Wellbeing site (Perks at Work) 
  • Entertainment, Health & Wellbeing and Travel discounts
  • Shopping discounts – Save up to 15%at high street and online stores by purchasing Shopping Cards
  • Vodaphone discounts 
  • On-going training & development and career pathways

Your workplace, but better.  

Whether you’re a cleaning operative, security specialist or part of our chef brigade, we work together as a cohesive team with a shared focus – to deliver great service and a seamless experience for our clients. In return, we’ll support, coach and guide you as an individual so you can truly shine, whatever your role. Explore our current opportunities today and unlock your full potential! 

Reference: com/2904/99679001/52638617/SU

Location: Hereford

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