Recovery Worker, Aldgate

We are Hestia. We make a difference.

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. 

The service you will work in….

We are excited to launch this new service, which involves working alongside the Central and North West London (CNWL) NHS Foundation Trust’s Single Point of Access (SPA). The Single Point of Access is a streamlined and centralised entry point into mental health services in CNWL. Our service provides urgent mental health support, advice and signposting for patients and potential users of CNWL mental health and learning disability services, their carers and relatives; also, GPs, police, London Ambulance Service and the 111 Service. This role would be based in The Gordon Hospital in Westminster.

This role has been introduced follow the “Right Care Right Person initiative” instigated by the Metropolitan Police. This is therefore a pilot project with initial funding until November 2023.

A day in this role looks like….

As a Recovery Worker at Hestia, you will play a crucial role in our Mental Health and Complex Needs service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Use a Trauma-Informed, non-judgmental and person-centred approach, demonstrating active listening skills and empathy, and using validating statements/language to manage service users in crisis over the phone.
• Support callers to access secondary adult and children and young people mental health services
• De-Escalate those calling in mental health distress
• Assess levels of risk around areas of suicide and self-harm, and if appropriate escalate to clinical staff.
• Effectively introduce/signpost callers to appropriate services, activities, or sources of support.
• Participate in the core work of the service, providing support to colleagues, carrying out tasks allocated by the service manager and using initiative to identify and deal with additional tasks as they arise. ​
• Ensure that administration is done in good time; that detailed, concise and accurate records are created contemporaneously, and that confidentiality is appropriately maintained. ​
• Be conversant with current SPA processes and operational documents, escalating to clinical staff in SPA where there an issue arises that is beyond their expertise.

Why Hestia?

Joining Hestia means more than just a job; it’s an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Knowledge of issues affecting those individuals with a range of mental health conditions including crisis management, how to communicate effectively with these individuals and how to support them with dignity and respect.​
• Knowledge of relevant Mental Health legislation i.e. Care Program Approach (CPA) processes.​
• Understanding of the principles of recovery as an ethos and a range of recovery approaches.​
• Ability to work as part of a team, on own initiative and to oversee induction of new peer staff and volunteers.​
• Ability to work Monday to Sunday 13:00 to 22:00, including working bank holidays.​
• Knowledge and understanding of safeguarding issues and ability to address them appropriately.​
• Demonstrable experience of working with individuals who have experienced mental health and/or dual diagnosis issues.
• Good IT skills that including a working knowledge of functions in MS Word, Outlook and the internet.​ Knowledge of using SystmOne is desirable.
• Good literacy and numeracy skills, able to produce clear written correspondence in hard copy or email.​

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer…

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.