Recoveries Team Leader
Job Tenure: Full-time, permanent
Salary: Competitive

Company Description

Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

Job Description

We are currently looking to recruit a Recoveries Team Leader to join our wider Claims function on a 9 – 12 month fixed term contract.

The Team Leader is responsible for the day-to-day management and development of their team in dealing with newly reported claims through the settlement. You will support the team to accomplish tasks and priorities, ensuring a consistent and detailed approach to customer care and process control. The successful candidate will also ensure that the individual team members are developed to their full potential and prioritise their training needs.

What you will do:

  • Manage a team of individuals ensuring the highest standards of customer care are delivered, the team have the right mentor and learning in place and drive esure’s culture.
  • Plans schedules, review workload and resource to make sure department targets are being met and claims are handled efficiently with a high level of indemnity control.
  • Deal with sophisticated claims issues, customer complaints, referrals from the team, combined with the requirement to make decisions about the validity of a claim.
  • Maintain and grow strong external relationships with individuals such as suppliers and solicitors.
  • Ensure team 1-2-1s are used as an effective tool to supervise and provide feedback, ensuring quality checks are always completed and provide constructive feedback to the team.


What we are looking for:

  • Extensive knowledge of working within a Claims function (Recoveries experience is highly advantageous).
  • Demonstrate a good understanding of general claims handling with end to end knowledge of Claims processes and systems.
  • Proven track record in managing complicated claims issues and be a point of escalation for complex claims / fraud investigations.
  • A passion for people and team culture!
  • Someone who can bring people together, coach and mentor and strive for high performance and high development within a team.
  • Excellent organisational and planning skills with the ability to prioritise, multi-task work to tight deadlines.

Additional Information

Why choose us?

This is your opportunity to be at the forefront of our game-changing journey and be part of something truly special! And to top it off, here are some perks to life at esure…

  • A competitive salary that recognises your skills and potential
  • A bonus scheme that celebrates your contribution to esure’s success
  • Discounts on our insurance products, for you and your family
  • 25 days annual leave, plus 8 flex days to be taken as and when suits you
  • Benefits just for you: our hub – My Benefits Box – is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
  • Grow your career with us: whatever your goals, we’ll support you with hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech.
  • Join our communities: our networks give you the chance to connect, learn and share with like-minded colleagues across the business – for work and play. So, it’s no surprise our people consistently rate ‘making friends at work’ one of the highest scorers in our colleague engagement survey
  • More flexibility for you: we’re a proud supporter of the ABI’s Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it’s part time, job sharing, or compressed hours. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
  • Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself – like specialist advice through our employee assistance programme, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause.
  • A helping hand to do your bit for a greener and safer world: driving good in the world couldn’t be more important to us. That’s why we encourage colleagues to use volunteering days to support their local communities and have lots of initiatives to help you live a greener lifestyle.
  • Everyday appreciation: praise from your colleagues means the world! Our social recognition tool makes it easy to give colleagues the praise they deserve, and you could even be shortlisted for a company-wide ACE Award.

We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.

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