Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job Details

Job Title: Product Support (Maternity Cover)
Hemel Hempstead (Hybrid – 50% Office / 50%
Fixed Term Contract (9 Months)
Competitive Salary + Bonus and Benefits


Are you
looking to leverage your skills in technology to enhance customer experiences?
Haven is seeking a dedicated Product Support professional to join our
Technology Department on a 9-month maternity cover contract. This role is
crucial in maintaining our service excellence, ensuring that technology
continuously supports our mission to create memorable holiday experiences. If
you’re a problem-solver, keen to make an impact, and thrive in a vibrant work
environment, this position is for you.

What This
Role Will Involve:

– Serve as
a primary contact for product support within the Technology team.
– Manage
queries and issues effectively, ensuring timely resolution.
– Collaborate
closely with other departments to maintain service and support alignment.
– Engage
with stakeholders to gather feedback and implement improvements.
– Contribute
to project teams, providing product knowledge and support insights.
– Maintain
detailed records of issues and resolutions for future reference.
– Participate
in training sessions to stay updated with the latest technology and practices.
– Offer
support and guidance to team members, enhancing overall team effectiveness.
– Ensure
compliance with company policies and industry standards.
– Assist in
various ad hoc projects as needed within the Technology department.

What We’d
Like You to Bring:

– Previous
experience in a Product Support, Helpdesk, or Contact Centre role.
– Excellent
problem-solving skills and attention to detail.
– Strong
interpersonal and communication skills.
– Ability
to manage multiple tasks simultaneously in a fast-paced environment.
– A
proactive approach and a keenness to improve existing processes.
– Familiarity
with Microsoft Office suite and other related technology.

What’s In It For You?
– Holiday allowance that rises with service, plus a
‘Holiday Buy Scheme’
– Annual bonus
– 20% discount on both Haven and Warner Hotels holiday for you, family and
– Comprehensive wellbeing support
– Access to the Bourne Leisure corporate box at the O2 Arena ,London
– Exclusive discounts with corporate partners
– Exciting career pathways, including Learning and Development opportunities
such as Apprenticeships and Degrees

Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven
& Warner Hotels. We have 9,000 fantastic team members and 38 beautiful
seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our
exceptional people and teams. At Haven, we take pride in our Breath of Fresh
Air culture, which focuses on valuing and supporting every team member. We
prioritise openness and transparency in our interactions allowing our team
members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will
be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or
skills test, depending on the role. If you require any support or reasonable
adjustments to help you perform at your best during this process, please let us

Diversity, equity, and inclusion are at the heart of who we
are and what we do. Our commitment to these values is unwavering and they are
central to our mission. We encourage applications from all backgrounds,
communities and industries and we are happy to discuss any reasonable
adjustments or flexibility that you may require, including whether a role can
be part-time or a job-share.

We genuinely care about every candidate’s experience during
the recruitment process and are here to provide support where we can. If you
require any assistance or reasonable adjustments while applying, please don’t
hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.

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