Overview
Salary: Competitive
Shift hours: Permanent
Matrix is a business transformation – people centric & digitally enabled.
Matrix improves the lives of Unit Managers and many of our other colleagues through transforming ways of working by making them simple and efficient. These have all been designed by well experienced Compass colleagues who have taken the time to understand those critical moments where real value can be generated – the moments that matter.
Bringing integrated processes, data & systems built using the latest technology, Matrix solves many of our colleagues’ main frustrations – their pain points.
Matrix improves lives of our colleagues and frees up time to do what we all love to do the most – delight our clients & consumers.
Role Purpose: Accountable for ensuring new applications and ways of working are fit for purpose and properly Adopted and Embedded across the organisation. The role holder will liaise with internal customers and users, process owners, developers, data managers and other colleagues.
Brief description of the role:
You will lead and manage and support the end-to-end promotion, adoption and use of a selection of Matrix’s applications/systems.
You will work with countries before, during and after deployment to ensure that apps are working and being used as intended taking relevant action where this is not the case.
The successful applicant will be an excellent influencer & communicator, able to work with countries and core team to ensure continued success of Matrix.
Job Holders are typically responsible for (key accountabilities):
- the overall success of assigned applications/products – education, promotion, deployment, adoption and embedment in countries,
- inspiring and influencing colleagues and users of apps/products to increase their propensity to adopt the apps properly,
- managing all stakeholders, including core (process owners, developers, data analysts, org change) and country teams (D&T, finance, procurement, and operations),
- collecting, analysing, and responding to end user feedback and evaluating ideas and opinions for improvements,
- leading root cause analysis and solving problems which may arise,
- influencing app/product strategy and vision inc definition of timelines and roadmaps
- demonstrating new ideas and features to stakeholders,
- researching functionality of similar products to advance development of Matrix apps.
Core Skills & Knowledge
- Sales/Account Management skills.
- Passion for tech and how it can improve the lives of our colleagues.
- Strong communication skills, experienced at stakeholder management.
- Pro-active follow-up.
- Ability to prioritise and take decisions.
Functional Skills & Knowledge
- Understanding importance of assigned apps in realising overall Matrix benefits.
- Understanding of technology and business change/transformation.
- Root Cause Analysis and process & data mapping skills.
- Expert in using latest tech inc MS Office.
- Awareness of S/4 HANA and app delivery methods.
Track Record (Proven Skills)
- Previous experience as Account Manager/Product Manager.
- Experience of transformation projects.
- Cross functional work.
- Ability to set and maintain high compliance and standards.
- Ability to manage delivery of 3rd parties.
Reference: compass/TP/1894520/159446
Location: Chertsey / Hybrid
