Overview
Summary
Come and join our One Great Team here at Haven as a Park Engineer
Location
Our Support Centre is in Hemel Hempstead, Herts, we operate a hybrid working model and have 700 amazing team members across our support centre.
GBR
Job Details
Park Engineer (Field Network Engineer)
Field Based (Up to 5 days onsite per week)
Competitive Annual Salary + Bonus and Benefits
About the role:
Our Park Engineers (AKA Field Network
Engineers) play a crucial role in keeping things connected. Whether splicing fibre or installing Cat5
cables, the need to maintain a strong and reliable network is pivotal as it
helps to keep our guests and team happy.
If you enjoy solving networking issues, if you
want a job with a wide range of opportunities and freedom, if pulling cable and
terminating connections is your thing, then this job could be for you.
Your Opportunity:
In this role, you will:
Provide field-based, technical support to any
one of our UK based parks
Support installation and certification of both
fibre and copper structured cabling, including internal Cat5, external Cat5,
1308, 1128, multimode fibre and singlemode fibre.
Provide maintain and troubleshooting of network
issues (Both copper and fibre)
Provide excellent customer service to our parks
with a friendly can-do attitude
Ensure all work complies with Haven’s health
and safety standards.
Collaborate closely with technology teams, park
general managers, and third-party service providers to meet project goals.
Provide desk-side technical support on end-user
computing (EUC), communications, and EPOS devices.
What we’d like you to bring:
The skills and experience we’d like to see from you:
Professional communication skills with a desire
to put the customer first.
A broad technical background, with experience
in both copper and fibre installation, maintenance and troubleshooting
Strong understanding of IT infrastructure and
network principles, preferably within a leisure/hospitality context.
A valid driving license.
Desirable:
IPAF certification for powered access platforms
PASMA certification for working at height
First aid practitioner
Experience of working with EPOS equipment
Experience of working with building /
architectural drawings or plans
Use of Fluke DTX/DSX equipment and proficient
in producing test reports
What’s In It For You?
– Holiday allowance that rises with service, plus a
‘Holiday Buy Scheme’
– Annual bonus
– 20% discount on both Haven and Warner Hotels holiday for you, family and
friends
– Comprehensive wellbeing support
– Access to the Bourne Leisure corporate box at the O2 Arena ,London
– Exclusive discounts with corporate partners
– Exciting career pathways, including Learning and Development opportunities
such as Apprenticeships and Degrees
–
Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven
& Warner Hotels. We have 9,000 fantastic team members and 39 beautiful
seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Working with us is ultimately defined by our
exceptional people and teams. At Haven, we take pride in our Breath of Fresh
Air culture, which focuses on valuing and supporting every team member. We
prioritise openness and transparency in our interactions allowing our team
members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will
be spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or
skills test, depending on the role. If you require any support or reasonable
adjustments to help you perform at your best during this process, please let us
know.
Diversity, equity, and inclusion are at the heart of who we
are and what we do. Our commitment to these values is unwavering and they are
central to our mission. We encourage applications from all backgrounds,
communities and industries and we are happy to discuss any reasonable
adjustments or flexibility that you may require, including whether a role can
be part-time or a job-share.
We genuinely care about every candidate’s experience during
the recruitment process and are here to provide support where we can. If you
require any assistance or reasonable adjustments while applying, please don’t
hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.
