Overview

Up to £22,000 depending on experience

** Remote/home working allowed with occasional visits to the Folkestone, Kent office so this role will suit candidates in a commutable distance ** 

At Saga we believe in exceptional experiences everyday whilst being a driver for positive change in our markets and communities. Our values are precision pace, empathy, curiosity, collaboration. If this resonates with you then it’s time to do the best work of your life!

…And right now, we are looking for a Home Claims Desk Adjuster on a 6-to-12-month fixed term contract to work in our Claims part of the business at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships, leading the market with innovative insurance and financial products.  

You will be responsible for contributing to the Home Claims journey, you will be assisting customers to provide exceptional claims journeys at their time of need, all the while ensuring you are delivering against business targets and technical requirements. 

You will bring excellent customer service through answering calls, replying to correspondence by letter and email. You will be taking notification of new home claims and dealing with queries on existing claims, settle a portfolio of claims, whilst supplying exemplary customer service to home insurance customers at their time of need. 

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.  

If this is of interest to you then we would be keen to hear from you! 

As a Home Claims Desk Adjuster your top 5 responsibilities will be: 

  • At various times and particularly in surges, taking new claim notifications, by telephone, capturing all relevant information to establish the customers loss and needs. 

  • Validate, review, and handle new claims as per the department’s best practice. 

  • Answer query calls from our customers and provide exceptional customer service ensuring their queries are handled proactively, pushing the claim forward to conclusion at every opportunity. 

  • Ensuring all claims are handled in line with current Best Practice.  

  • Handling and owning a portfolio of claims, within financial limits agreed. 

  • Excellent communication skills. 

  • Strong Customer Focus.  

  • Flexible approach to work. 

  • Developed Keyboard skills. 

  • Ability to promptly learn and apply new things. 

  • Home Claims Experience is essential.

Our values are:

  • Precision Pace – Always owning and making things happen
  • Empathy – Always aware of others
  • Curiosity – Always asking why
  • Collaboration – Always one team, the Saga team!

Job Reference: saga/TP/74/1377