Salary: £36500 – £36500

Shift hours: Full Time

We have a fantastic opportunity for a dynamic, motivated A General Services Manager to support the delivery of IFM (catering, housekeeping and maintenance) services at our largest and most northerly accommodation site of Sella Ness in Shetland. As the General Services Manager you will support the site Team ensuring our services are delivered to the highest of standards, on budget and in compliance with both Sodexo and client requirements in support of ensuring and exceptional experience for up to 400 guests.  

As the General Services  Manager you will support service delivery excellence and be responsible for creation and development of high performing, competent and motivated teams who through their services deliver that exceptional guest experience.  

Support the primary onsite management representative of Sodexo, you will be expected to help drive continuous improvement by:  

  • Empowering and developing our people to be the best and deliver the best, making the most of your resources and growing talent. 

  • Driving commercial best practice, maximising on growth opportunities, exercising financial and revenue management. 

  • Overseeing all service delivery areas with an eye for detail, ensuring standards are consistently delivered while utilising guest feedback to increase performance against KPI’s. 

  • Being accountable for delivering the site business plan, supporting and enabling the bigger picture. 

  • Demonstrating full knowledge of health and safety compliance and manage all audit processes to a high standard; and 

  • Being agile in your thinking and effectively manage your time to meet business needs. 

If you want to be part of a dynamic management team and develop this exciting business, please read on. 

The responsibilities of the General Services Manager include but are not limited to 

  • Ensuring the daily delivery of scope of services, ensuring guest and client satisfaction and achievement of KPIs. 

  • Developing strategies and plans to enhance the performance of services delivery across site, working inclusively with management and supervisory team. 

  • Monitoring work schedules/rotas to ensure sufficient resources in support of service delivery. Managing payroll inline with budgets and forecasts. 

  • The provision of support to account management as required. 

  • Motivating and inspiring management and supervisory teams to continually improve guest and client experiences. 

  • Building and maintaining authentic, credible relationships with Sodexo senior management the third-party service providers to enable successful delivery of cost savings and service level agreements 


  • Ensuring that the Company’s, the clients and statutory regulations regarding hygiene, food safety, health & safety and equal opportunities are complied with. 

  • The effective utilisation of all relevant Company systems, e.g., UDC, SAP etc., in support efficient service delivery. 

  • The recruitment, onboarding, engagement, and development our people in line with Company procedures and standards.  

  • Ensuring that all identified training and development activities are conducted in accordance with both site and individual training and development plans. 

  • Monitoring and managing expected team standards (work, behaviour etc.) and ensuring corrective action is taken in line with Company procedures where necessary. 

  • Managing all people related issues in line with appropriate Company procedures, whilst enlisting People Centre support. 

  • Working in partnership with the finance support to optimize financial performance whilst enhancing Sella Ness reputation and value. 

Ideally demonstrating a wealth of operational management in similar environment you will  

  • Lead by example in developing high quality relationships with the guests, clients, and suppliers, ensuring that all tasks relating to guest service, comfort and satisfaction are treated with utmost priority. 

  • Be an excellent communicator who can engage and motivate their team to achieve a share vision of service excellence. 

  • Inspire your  team and identified talents to strive to continuously improve the guest experience. 

  • Enable your team by directing, coaching, coordinating and monitoring resources and activities to enable them to deliver. 

  • Analyse feedback and trends in guest satisfaction taking appropriate action to strive for enhancements at every opportunity. 

  • Identify and realise opportunities for cross/upselling and organic business growth. 

  • Have demonstrable experience in building and developing mutually beneficial relationships across multi-site, multi-client contracts. 

  • Be experienced in successfully leading Company initiatives and managing change processes. 

  • Work towards being commercially and financially astute, and able to interpret and utilise financial data for the benefit of the business. 

  • Be IOSSH qualified (although full training shall be provided). 

  • Have experience in delivering soft services in a similar environment. 

Reference: SDX/TP/RF8245/ENE

Location: Sella Ness Lodge, Graven,Mossbank,Shetland, ZE”9QR, England

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