Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job Details

(50% In office)

The role
Our Technology team
are on a transformational journey, including modernising all our retail systems
on Park. As an EPoS Analyst, you will define, build, test and support, the
business in finding the right solution, collaborating with teams across the business.
As part of the
Agile Technology team you will spend a lot of time talking to your customers
across the business to determine the best course of action to help them solve
their problems. Your inquisitive mind will help guide them.


– To learn, develop
and become an expert in a key area of the business by:
– Defining the
business opportunity
– Defining the
business processes and operational value streams the technical solutions
– Collaborating
with the Product Owner to create and refine user stories and acceptance
– Participating in
planning and create Iteration plans
– Conducting
research, design, prototype, and other exploration activities
– Creating and
testing the work products defined by their features
– Deploying the
work products to staging and production

we’d like you to bring:

– Proficiency in
Zonal Business systems, or a similar Epos package
– Experience in
similar Product Operations, Helpdesk or Contact Centre role
– Experience of
hospitality or a similarly fast-paced industry, such as retail, would be
– Excellent
communication skills – you will be working with colleagues across the business
– Logical thinking
and a solutions oriented mindset

What’s In It For You?

Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’

Annual bonus
– 20% discount on both Haven and Warner Hotels holiday for you, family and
– Comprehensive wellbeing support
– Access to the Bourne Leisure corporate box at the O2 Arena ,London
– Exclusive discounts with corporate partners
– Exciting career pathways, including Learning and Development opportunities
such as Apprenticeships and Degrees
– Enhanced family friendly
policies and pay (eligibility criteria applied)

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven
& Warner Hotels. We have 9,000 fantastic team members and 39 beautiful
seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our
exceptional people and teams. At Haven, we take pride in our Breath of Fresh
Air culture, which focuses on valuing and supporting every team member. We
prioritise openness and transparency in our interactions allowing our team members
to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will
be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or
skills test, depending on the role. If you require any support or reasonable
adjustments to help you perform at your best during this process, please let us

equity, and inclusion are at the heart of who we are and what we do. Our
commitment to these values is unwavering and they are central to our mission.
We encourage applications from all backgrounds, communities and industries and
we are happy to discuss any reasonable adjustments or flexibility that you may require,
including whether a role can be part-time or a job-share.

genuinely care about every candidate’s experience during the recruitment
process and are here to provide support where we can. If you require any
assistance or reasonable adjustments while applying, please don’t hesitate to
reach out to us at resourcingteam@bourne-leisure.co.uk.

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