Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

Field-Based, Northern UK Field-Based GBR

Job Details

Relations Advisor / Manager
North England (Very regular travel expected to Park for training)
salary + bonus and benefits

have an exciting opportunity for a commercially focused, practical and hands-on
ER Advisor to support with ER cases across our Haven Parks. There is a large ER
training agenda for this year, this role will be responsible for shaping, creating,
and delivering that training. This is a redefined role with a new remit so it
is a fantastic opportunity for you if you want to make an impact and make the
role your own!


You will be responsible for providing remote and on park support for leaders on ER as well as
evolving the knowledge and skills of our leaders in ER.   In a
bit more detail this will mean:
– Answering calls from leaders when they are experiencing situations with their team and need ER your expertise.
– Cases will mainly be in relation to performance management absence, disciplinary and grievance.
– Working with People Partners to provide a consistency in ER approach
– Regularly visiting our Haven parks to build relationships, evolve your business knowledge and deliver training for our leaders.
– Working closely with the Learning & Development team to devise and support delivery of appropriate training and training materials on all ER matters to line managers across our parks
– Supporting dispute resolution, including Liaising directly with ACAS Conciliators and working with our solicitors in preparation and risk management of Employment Tribunals

What we’d like you
to bring:

– Awareness of the main ER People Policies (Disciplinary, Grievance, Performance, and Attendance) required within a business and their implications
– Confidence and ability to deliver engaging ER training to a wide range of stakeholders
– Up-to-date knowledge of Employment Legislation, Case Law, and be able to advise the business
– Experience managing a wide range of ER cases
– Appreciation and understanding of diversity and inclusion

What’s In It For You? 
– Holiday allowance that rises with service, plus a
‘Holiday Buy Scheme’ 
– Annual bonus 
– 20% discount on both Haven and Warner Hotels
holiday for you, family and friends 
– Comprehensive wellbeing support 
– Access to the Bourne Leisure corporate box at the
O2 Arena ,London 
– Exclusive discounts with corporate partners 
– Exciting career pathways, including Learning and
Development opportunities such as Apprenticeships and Degrees 
Who are we? 
We’re part of an award-winning Bourne Leisure family,
which includes Haven & Warner Hotels. We have 9,000 fantastic team members
and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 
What’s it like to work with us? 
Working with us is
ultimately defined by our exceptional people and teams. At Haven, we take pride
in our Breath of Fresh Air culture, which focuses on valuing and supporting
every team member. We prioritise openness and transparency in our interactions allowing
our team members to be their authentic selves. 

In this role, you can expect to travel throughout the
UK, including visits to our sites, our support centre in Hemel Hempstead and
any off-site meetings with partners or suppliers. 
What can you expect during the recruitment

The interview process will be up to 3 stages and may
contain a presentation or skills test, depending on the role. If you require
any support or reasonable adjustments to help you perform at your best during
this process, please let us know. 

Diversity, equity, and inclusion are at the heart
of who we are and what we do. Our commitment to these values is unwavering and
they are central to our mission. We encourage applications from all
backgrounds, communities and industries and we are happy to discuss any
reasonable adjustments or flexibility that you may require, including whether a
role can be part-time or a job-share. 

We genuinely care about every candidate’s experience during
the recruitment process and are here to provide support where we can. If you
require any assistance or reasonable adjustments while applying, please don’t
hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk. 

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