Overview

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job Details

Digital Operations Product Specialist

Fixed Term Contract (9Mths)

Remote (With very occasional travel)

The Digital Operations Product Specialist function plays a vital role in the
success of our Digital products by ensuring that all operational considerations
are taken and required product level support is provided through testing,
documentation and training.
As a member of the Digital Operations Product Specialist team, you will work
with the product and operational teams in protecting
the reputation of our Digital
Product portfolio and help us to provide our guests with fantastic experiences
with memories which last a lifetime.

What you will be doing:
Responsibility for providing
project assistance to each of the assigned product squads to ensure product
success
– Supporting
and owning the operational readiness of new/changed products through
documentation and training
– Owning
the operational knowledge required within the Digital Operations function to
better support the Digital-owned critical products and services (Knowledge
Management)
– Complete business critical tasks to assist with product Go-live success
and ongoing BAU support.
– Training
park teams in the use of Digital Products and Platforms to ensure a smooth
transition
– Raising operational awareness around products on the run up to live.
– Quality testing crucial changes prior to deployment to our team and
customers.

What we’d like you to bring:
– Previous experience providing project/product support within a Digital
oriented organisation.
– Excellent verbal and written communication skills
– Ability to deliver to agreed deadlines.
– Strong eye for detail to ensure accuracy in product-related tasks.
– Experience in creating and maintaining knowledge articles .
– Able to work autonomously to complete any and all tasks assigned.
– Customer-centric approach.

What’s In It For You? 
– Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
– Annual bonus
– 20% discount on both Haven and Warner Hotels holiday for you, family and friends
– Comprehensive wellbeing support
– Access to the Bourne Leisure corporate box at the O2 Arena ,London
– Exclusive discounts with corporate partners
– Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
– Enhanced family friendly policies and pay (eligibility criteria applied)
 
Who are we? 
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 
 
What’s it like to work with us? 
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. 
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events. 
 
What can you expect during the recruitment process? 
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.  

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. 

We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.

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