Reference: RA0004333

About Us and the Role

We have a temporary Customer Service Assistant post available with Warwickshire Libraries, based at Warwick Library.

Our Customer Services Assistants are the first point of contact for all customers. The post-holders will be an integral part of the team, ensuring a positive experiencefor customers of all ages. You will needto be able to learn quickly and work proactively and independently to complete day to day tasks and handle customer enquiries following your initial training. You should also be able to share enthusiasm and knowledge of books and reading with all ages.

ICT plays a big role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands on advice and carrying out administrative duties. Confidence to search for and clearly communicate signposting information to customers is also essential.

Working hours across the week will be allocated on a rota basis across all our sites and some flexibility is a bonus, however the standard working hours for this post are Monday – Friday, 10am – 2pm. This post is an initial fixed term contract from January (exact start date dependant on availability and pre-employment checks) and ending 31st March 2023. Subject to the needs of the service, there may be the possibility to extend this.

Key Skills & Experience Required

Experience of working with members of the public in a customer service environment
Ability to work with some initiative and little close supervision
Ability to share enthusiasm and knowledge of books and reading with customers of all ages
Ability and willingness to deliver promotional activities with customers of all ages
Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services

For the full Job Description and Person Specification please click the link here.

This organisation is committed to safeguarding and promoting the welfare of children and young people and adults and expects all staff and volunteers to share this commitment.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Please click into the link to see the benefits we offer Our offer to you

Additional Information

For further information about the role please contact Laura Benson Email: laurabenson@warwickshire.gov.uk

Closing Date:Monday, 5th December 2022

Interview Date: Wednesday, 14th December 2022

To apply for this vacancy please click on the ‘Apply’ button.Our method of application is online, please note, CV’s should not been submitted unless asked to do so.
If you are unable to apply using the ‘Apply’ button please contact the Recruitment Centre onhrandpayroll@warwickshire.gov.ukincluding your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contacthrandpayroll@warwickshire.gov.ukand we will make every effort to meet your specific requirements.

Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce.Therefore, we strongly encourage applications from members of underrepresented groups.WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. Seemore.

Region: Warwick
Location: Warwick
Salary: *GBP*21,575 – *GBP*21,986 per annum (pro-rata)
Package: Fixed term until 31st March 2023.
Contractual hours: 20
Basis: Part time

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