Role Overview:

In a Nutshell…

We have a new opportunity for a Customer Service Advisor to join our team within Vistry North East Midlands, at our office in Enderby, Leicestershire. As our Customer Service Advisor you provide an exceptional customer care service to all Vistry Clients in accordance with the guidelines specified within the associated contract conditions. The Customer Service Advisor will provide an exceptional customer care service to all Vistry customers, managing reported defects from handover for 24 months.  


Let’s cut to the chase, what’s in it for you…

  • Competitive basic salary and annual bonus
  • Company car, car allowance or travel allowance
  • Up to 33 days annual leave plus bank holidays
  • Private Healthcare
  • Enhanced maternity, paternity and adoption leave 
  • Competitive contributory pension scheme
  • Life assurance – 4 x your annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits…

In return, what we would like from you…

  • Behave in line with our company values – Integrity, Caring and Quality
  • Excellent customer focus with construction based customer service background preferred
  • Good working knowledge of Excel, Word and Outlook
  • Excellent communication skills
  • Confident phone manner
  • Organised and self motivated
  • Able to work as part of a small team with established processes and procedures
  • The ability to manage difficult customers over the phone and understand and explain building related issues.
  • Accurate and consistent approach
  • Practical knowledge of NHBC, LABC & Premier Guarantee guidelines
  • Experience in a Customer Service role within the housebuilding industry
  • Positive attitude towards teamwork

More about the Customer Service Advisor role…

  • Handle incoming Customer calls
  • Logging and allocation of reported defects on web-based software
  • Progress chase defects with staff and the supply chain
  • Work within agreed SLAs, which vary from contract to contract
  • Identify trends and common issues
  • Confirm defects are correctly reported and filter out damage, vandalism and mis-use
  • Develop working relationship with key contacts at Housing Associations and Subcontractors
  • Positive communication with Customers via email and telephone
  • Handle complaints in a sensitive and consistent manner
  • Make decisions about progressing difficult issues and identify when internal escalation is necessary
  • Work within NHBC (or equivalent) guidelines and standard industry practice

Finally, let’s tell you a bit more about us…

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.

You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.



Job Type: Permanent – Full Time
Location Detail: Penman House, 1 Penman Way,Grove Park, Leicester, LE19 1SY

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