Salary: Competitive

Shift hours: Permanent

Compass Group Plc (Compass) is a £20 billion turnover, global organisation and the world’s leading provider of food and support services. With operations across seven key business areas (Foodservice; Support Services; Business & Industry; Healthcare & Seniors; Education; Sports & Leisure; and Defence, Offshore & Remote), Compass serves customers in offices and factories; schools and universities; hospitals and senior living communities; major sports and cultural venues; and remote mining camps and offshore platforms.

We are now looking to hire a CRM Retention lead who shall sit within the UK CRM team. This is a high performing specialist team, focused on supporting our Retention function across Compass UK&I. The ideal candidate will be highly organised & tenacious, enjoy working at pace, have a pragmatic approach to problem solving and have strong relationship building and communication skills. 

You will ensure that the UKI CRM system and its data is managed to maximise and support profitable Retention whilst striving for continuous improvement and support for the retention user Base. 

  • Attending and leading retention update calls for all sectors
  • Support completion and submission of declaration forms for all sectors
  • Annual year end budget match
  • Arranging QBD Calls as required
  • Produce Monthly reporting decks as required
  • Tidying up CRM – Unit declarations – can consist of translating contract structure changes along with new CRM contracts
  • Uploading/Updating retention plans – ALL Sectors
  • Month end reporting – Managing exception reporting, resolving queries, checking accuracy of retention declarations, refreshing all sector reports. Saving sector reports monthly and distributing to relevant Retention team
  • Investigate/Escalate UKI User issues to Systems Manager as required
  • Enable & Promote CRM data quality & integrity and optimum usage in line with best practice
  • Support for business users & Support CRM Inbox queries for all users
  • Investigate/Escalate UKI User issues to Systems Manager as required
  • Create and distribute end of month Retention packs
  • Manage Month End and Year end Process for CRM
  • Engaging with Group support for issue escalation as required e.g. adding  new competitor values
  • 2 Years + CRM Experience (MS Dynamics preferable)
  • Intermediate knowledge of Excel including Pivot tables, V Lookups for Data Analysis.  Data Management experience would be useful
  • Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint and Outlook preferred
  • Excellent communication skills (via e mail / phone)
  • Proficient team player
  • Experience at operating to deadlines under tight time scales
  • Educated to A level standard or equivalent in work experience

Reference: compass/TP/1526538/113473

Location: Chertsey

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