Credit Hire Specialist – 12 Month Fixed Term Contract
Job Tenure: Full-time, permanent
Salary: Competitive

Company Description

Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

Job Description

We are currently recruiting for a Credit Hire Specialist to join our team on a 12 month fixed term contract basis. As part of the wider Claims function, the Credit Hire Specialist is responsible for managing a caseload of credit hire claims, and supporting the team and department in achieving key performance targets.

What you will do:

  • Provide our customers with fantastic and fair customer service.
  • Handle Claims in accordance with best practise guide and regulatory requirements.
  • Adhere to the legal and regulatory framework in accordance with the relevant bodies.
  • Complete exception & audit controls within agreed timescales.
  • Comply with internal esure policy and procedures, and comply with external best practice and legislation, e.g. equal opportunities.
  • Work collaboratively with your team and wider business to achieve the best outcomes for esure and our customers.
  • Work with your team leader group to achieve proactive quality file handling.


What we are looking for:

  • Existing knowledge of claims or processes within claims would be beneficial.
  • The ability to effectively communicate with customers and third party representatives.
  • The ability to collaborate with individuals from all areas of a business.
  • Excellent organisational and planning skills. Ability to prioritise, multi-task and manage your own time effectively whilst working to tight deadlines.
  • The ability to demonstrate quality claims handling with a clear understanding of the need for reserving accuracy on all claims.
  • A passion for spotting market trends & potential strategies that can support the department.

Additional Information

Why choose us?

This is your opportunity to be at the forefront of our game-changing journey and be part of something truly special! And to top it off, here are some perks to life at esure…

  • A competitive salary that recognises your skills and potential
  • A bonus scheme that celebrates your contribution to esure’s success
  • Discounts on our insurance products, for you and your family
  • 25 days annual leave, plus 8 flex days to be taken as and when suits you
  • Benefits just for you: our hub – My Benefits Box – is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
  • Grow your career with us: whatever your goals, we’ll support you with hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech.
  • Join our communities: our networks give you the chance to connect, learn and share with like-minded colleagues across the business – for work and play. So, it’s no surprise our people consistently rate ‘making friends at work’ one of the highest scorers in our colleague engagement survey
  • More flexibility for you: we’re a proud supporter of the ABI’s Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it’s part time, job sharing, or compressed hours. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
  • Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself – like specialist advice through our employee assistance programme, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause.
  • A helping hand to do your bit for a greener and safer world: driving good in the world couldn’t be more important to us. That’s why we encourage colleagues to use volunteering days to support their local communities and have lots of initiatives to help you live a greener lifestyle.
  • Everyday appreciation: praise from your colleagues means the world! Our social recognition tool makes it easy to give colleagues the praise they deserve, and you could even be shortlisted for a company-wide ACE Award.

We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.

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