Overview
Location: 300 Thames Valley Park Drive, Earley, RG6 1PT
Salary: Up to £30,000
WSH is the parent company for leading brands operating in the catering and hospitality sectors. Our brands operate in diverse sectors, including:·
- Public spaces – such as the Science Museum, St Pancras Champagne bar and Dublin Zoo
- Workspaces – from oil rigs to investments banks
- Education – primary schools, secondary schools, colleges, and universities
A central support office provides financial, IT, supply chain and other administrative services to the group companies each of whom retains its own personality and who operate across a number of catering and hospitality markets.
This role is based in our Reading office with hybrid working opportunities.
Working with the Credit Control team to secure timely payments and query resolution of invoices from clients in UK & Europe by:
- Ensuring customers pay on time and chase any overdue invoices by using confidence and persuasive telephone manner
- Having the ability to negotiate maximising revenue and mitigating credit risk when chasing clients
- Ownership of accounts ensuring smooth transition from invoice to payment including query resolution
- Maintaining accuracy of records
- Improving and implementing debt collection processes when there are any overdue invoices or payments, and initiate legal proceedings if necessary
- Ability to work as part of a team to achieve team objectives
- Identify when client/payment is likely to become a risk and escalate
- Understanding of client needs and payment terms
What we need from you:
This is the role for you if you have previous experience of working in a customer facing role such as retail or customer services:
- Confident and persuasive telephone skill with a clear and concise telephone manner and the ability to communicate at all levels
- Clear and concise written communication
- Strong critical thinking and decision making skills
- Understanding cashflow and the importance for business
- Basic Excel skills as a minimum
- Basic knowledge of legal process on debt recovery
- Basic Tax understanding (agency/principle)
