Overview

Salary: £24000 – £24440

Shift hours: Full Time

  • To provide a service to both internal and external customers
  • To enhance the customer service provided, by dealing with general enquiries politely and professionally in a professional and courteous manner
  • To provide assistance to visitors/contractors ensuring all site procedures/policies are adhered to
  • To develop an excellent working relationship with colleagues
  • To check meeting room calendars/update systems
  • To be flexible and cover in other areas as and when required including cleaning and catering
  • Able to work unsupervised and take responsibility in dealing with all customer enquiries
  • To support the workplace and take ownership for the building in which they are working, ensuring that the FM service standards are delivered
  • To meet and greet all stakeholders and coordinate their requirements
  • To be the key interface for customers and be fully conversant with all the day to day activities within their designated area
  • Ensuring all “Out of Bounds” areas are not accessed by unauthorised persons
  • Ensuring the reception area displays the required Corporate image, and levels of professionalism are maintained to deliver an enhanced customer experience
  • Monitor visitor passes, and ones from previous day
  • Book conference room facilities
  • Complete all necessary checks for foreign nationals
  • To conduct panic alarm and fire alarm tests and check building security
  • Ensuring all client property including keys is kept secure at all times
  • Ensuring all site personnel are informed of any site changes that may affect them (Info from client, sent via email)
  • Communicate well and demonstrate a polite, professional efficient and friendly service to customer, visitors, clients and guest at all times.
  • Ensure all visitors/guests have a site induction before entering the main building
  • Ensure all faults are logged with the help desk in a timely efficient manner
  • Visitors and staff are acknowledged with a formal greeting – Good Morning/afternoon can I help you?
  • Ability to deal with issues and queries in a professional and efficient manner in the managers absence
  • Participate in any training or career development, team meetings and keep up to date with company legislation policy and procedures
  • Report immediately on both client and Sodexo systems any accidents, near misses and incidents of fire, theft, loss damage or other irregularities and take such action as may be appropriate
  • When your guest is already expected their name should be already included on the reception’s daily visitors list.
  • When a visitor is leaving you may be required to order a taxi
  • Provide travel information if required – train time tables etc.
  • Act as a first point of contact for emergency services attending site where security presence is not available
  • Car park management
  • Ambassador for corporate standards
  • Flexibility essential
  • Manage deliveries in accordance with specific site rules
  • To complete customer journeys and audits as required
  • Be professional, pleasant, courteous and helpful at all times
  • Good verbal and written communication skills
  • Be efficient in the use of Microsoft Word, Excel and Outlook
  • Customer service orientation
  • Attention to detail in all activities
  • Professional personal presentation
  • Punctual and reliable
  • Good organisational skills
  • Reception experience
  • Good standards of housekeeping
  • SIA Licence
  • Experience in catering and cleaning beneficial

Reference: SDX/TP/44799/65322

Location: Quilter Senator, England