Overview
We are seeking a proactive Community Mental Health Practitioner to join our Intake team and provide front-line support for clients reaching out to Jami. This key role involves triaging referrals, signposting to external services, undertaking needs-led assessments, and delivering short-term interventions. This role will also support our step-down service, which offers lighter touch contact for clients transitioning out of active 1-1 support.
About the Role:
As a Community Mental Health Practitioner within the Intake service, you will be a key contact for individuals seeking advice and support, as well as the first point of contact for those interested in Jami services. You will conduct needs-led assessments for entry into Jami services, occasionally delivering short-term interventions where our 1-1 support is less appropriate. Working within our step-down service, you will provide light-touch monthly phone calls to those transitioning out of 1-1 support.
Key Responsibilities:
Intake Services:
- Triage and manage incoming referrals to our duty inbox in a timely manner.
- Conduct needs-led assessments via in-person, telephone, or video platforms.
- Identify and address safeguarding concerns in line with Jami’s policies.
- Develop relationships with Jami’s service teams, holding relationships with key individuals in these teams
- Appropriately know of, and signpost to, external services where appropriate.
- Provide well-informed advice on mental health legislation and available resources.
Step-Down Services:
- Manage a caseload of clients with potentially complex needs, who are transitioning out of 1-1 support.
- Deliver light-touch support, including monthly phone calls, to these individuals.
- Monitor client progress and adapt care plans to meet their evolving needs, including escalating concerns back into 1-1 support when appropriate.
General Duties:
- Collaborate with Jami’s multi-disciplinary team to deliver integrated mental health services.
- Maintain accurate, up-to-date client records.
- Work efficiently and sometimes independently on Microsoft outlook platforms programmes.
- Ensure compliance with safeguarding, health and safety, GDPR, and other organisational policies.
- Participate in supervision, appraisal, and continuous professional development.
About You:
We’re looking for someone with a passion for mental health, excellent communication skills, and the ability to thrive in a dynamic, fast-paced environment.
Essential Criteria:
- Recognised qualification in health or social care (e.g., Social Work, OT, RMN) or 5+ years’ experience in a relevant role.
- Proven experience in needs-led assessments, risk management, and safeguarding.
- Strong interpersonal, organisational, and IT skills.
- Knowledge of recovery principles and mental health legislation.
Desirable Criteria:
- Lived experience of mental health challenges.
- Familiarity with resources available within the Jewish community.
Why Join Us?
At Jami, we offer a supportive and inclusive work environment where you can grow both professionally and personally. You’ll have the opportunity to make a tangible difference in people’s lives while being part of a passionate, dedicated team.