Salary: £11.00 – £11.50

Shift hours: Full Time

Overview of Role Responsibility

  • To ensure meeting rooms are checked in accordance with the daily meetings schedule produced by Conference Team and following the Meeting Room Checklist.
  • To transport, set-up and maintain audio visual equipment as required in line with client requirements and Health & Safety guidelines
  • Setting up multi-purpose meeting rooms following the requirements stated in the daily bookings report
  • To assist with any other Front of House tasks or Back of House porterage tasks as and when required
  • To provide prompt audio-visual response support service to all customer requests
  • Operational checks of equipment on a day to day basis, meeting duration support, setting up and operating AV equipment on presentations / events as required
  • Undertaking of Meet and Greets for clients who are unfamiliar with the operation of meeting rooms equipment
  • Carry out regular troubleshooting to AV equipment within time constraints
  • Responsible for ensuring that the equipment is safe for use and that the quality of work carried out is of the highest standard
  • Preventative maintenance to AV equipment
  • Any other responsibilities as requested by your supervisor and any senior member of staff
  • Provide a warm and professional services to our client and guests
  • Perform daily room checks to ensure the audio visual equipment in the meeting rooms and executive offices are tested and in correct working order at all times.
  • Setup AV equipment as requested by the client and/or Guest Services team
  • Setup all Video Conferencing calls
  • Setup meeting room layouts as requested by the client or Guest Services Manager
  • First line fault-finding on audio-visual equipment
  • Raise and communicate any defeats, foreseeable problems and maintenance to Guest Services Manager at the earliest opportunity
  • Support the delivery of AV requirements for any corporate presentations and events
  • Briefing and recommending our clients in the best solution for their AV requirement for their event.
  • Ensure that spare equipment is maintained in a serviceable state.
  • Liaising with 3rd party suppliers
  • The ability to take on-board instructions and to follow them through competently
  • Ability to handle feedback in a calm, structured and professional manner.
  • Carrying out first line maintenance during non-presentation time.
  • Communicate effectively with all team members and inform of any delays or foreseeable conflict
  • To show flexibility within the role and be prepared to assist when necessary
  • To liaise with Guest Services team, cleaning and other departments to ensure the smooth operation of the department
  • To present yourself in a professional manner at all times
  • To carry out any reasonable management request.   
  • Ensure the legal & company requirements for fire, health, safety & hygiene are met and bring to the attention of your line manager any areas of training you feel you need or have missed
  • A high level of customer services in prestigious environments.
  • Experience with focusing on individual customer requirements and care whilst meeting required service levels.
  • A keen interest in AV & Network technology
  • Knowledge of IT Networking
  • Knowledge of AV terminology
  • Meeting room booking systems – specifically EMS
  • Excellent communication skills with a keen eye for attention to detail
  • Enthusiastic with a ‘can do’ attitude
  • Calm under pressure
  • Customer focused with the ability to understand the needs of a client/visitor
  • Self-motivated and able to think ‘outside of the box’ in order to deliver a ‘best in class’ service
  • Positive approach to learning in role and identifying own training needs as appropriate
  • Self-motivated and able to work on own initiative within a team environment
  • Dealing with complaints whilst maintaining a professional outlook and positive attitude
  • Exceptional organisational skills
  • Committed to ‘getting’ the job done without compromising service levels and professionalism
  • Able to work flexibly in accordance with business needs  

Reference: SDX/TP/661/66859

Location: Brentford, England